Reporting content, messages, or accounts
Every safe social network depends on a reporting flow that is easy to reach, honest about what happens next, and consistent about how decisions get made. This article walks through the reporting mechanic and what happens after you tap Send.
For the design and review process behind reporting, see the news post The trust and safety model behind Seldeo.
Report a post, story, or reel
- Tap the ⋮ menu on the piece of content.
- Choose Report.
- Pick a category from the list — the categories map to the Community Guidelines.
- Add optional context (a sentence or two describing what's wrong).
- Tap Send.
You don't need to identify yourself to the person you're reporting. Reports are anonymous to the reported party.
Report a message or a conversation
- A single message. Long-press the message → Report.
- An entire conversation. Open the conversation's ⋮ menu → Report. This copies the last 30 messages to our reviewers as context, along with the report.
Because direct messages are end-to-end encrypted, reporting a message uploads the plaintext of that specific message (and, for a conversation report, the plaintext of the recent context) to a review-only decryption channel. Nothing else in the conversation is exposed. Nothing else about your account is exposed. See End-to-end encryption for Seldeo direct messages for the specifics.
Report a profile
- Open the profile.
- Tap the ⋮ menu → Report.
- Choose a category: impersonation, harassment, self-harm concern, spam, block evasion, or "something else."
- Add optional context.
- Tap Send.
Categories and what they mean
Reporting categories on Seldeo mirror the Community Guidelines:
- Harassment or bullying. Targeted abuse; personal attacks; sustained contact after a block.
- Hate speech. Content that dehumanises people on the basis of who they are.
- Sexual exploitation or CSAM. Zero-tolerance category — child safety reports skip the queue.
- Violence or threats. Credible threats of violence; content that celebrates or glorifies violence.
- Self-harm. Content that promotes self-harm; posts that suggest someone is in acute crisis.
- Impersonation. Someone pretending to be you or someone else.
- Coordinated inauthentic behaviour. Spam, bot networks, coordinated harassment.
- Regulated goods. Sale of firearms, drugs, other restricted items via posts or messaging.
- Block evasion. A person you've blocked contacting you through a new account or a group chat proxy.
- Something else. Anything that doesn't fit the above — describe it briefly.
Choosing the right category speeds up the review. If you're not sure, "Something else" always works — a reviewer will re-categorise if needed.
What happens next
- Triage. Your report enters our queue and is triaged for severity. Imminent-harm reports (credible threats, active self-harm, child safety) skip the queue entirely and route to a specialist team.
- Human review. A human reviewer opens the report, reviews the reported material in context, and applies the Community Guidelines. Reviews for high-severity categories are double-reviewed before any enforcement action.
- Action. We take an action — warn, remove content, restrict features, suspend, or permanently terminate the account. Every action is documented.
- Notification. You receive an in-app notification with the outcome of your report.
How long does review take?
Our internal targets are:
- 4 hours for imminent-harm reports.
- 24 hours for other reports about live abuse (harassment in a conversation, threats, safety reports).
- 72 hours for content-classification reports (spam, misinformation categories where they apply).
We publish the actual medians against these targets in our semi-annual Transparency Report.
What the person you reported sees
- They receive an in-app notification with the specific rule the content or behaviour was found to have violated and the action taken.
- The notification does not say who reported them. Reports are anonymous to the reported party.
- The action taken may include: content removal (with an excerpt so the person knows what the action was about), a temporary posting restriction, a suspension, or a permanent termination.
- Every action carries an appeal link.
Appealing a decision
If the outcome of a report feels wrong to you as the person who filed it, or if you're the person who was actioned against and you disagree:
- Tap Appeal in the notification.
- The appeal goes to a different reviewer than the one who made the original decision, in a different region where possible.
- The reviewer looks at the evidence with fresh eyes, plus any additional context you provide.
- The reviewer confirms, reduces, or reverses the original action.
Appeals are usually reviewed within 72 hours.
Immediate permanent bans for child-safety violations cannot be appealed through the app. Contact safety@seldeo.com if you believe there was a factual error.
Reporting someone in crisis
If a friend appears to be in a mental-health crisis:
- Report the concerning post with the "self-harm" category. Our reviewers have a specific protocol for these reports, including surfacing regional crisis resources to the person and (in acute cases, where we have reasonable identifying information) contacting local emergency services.
- Do not try to substitute for professional help. Call your local crisis line directly and, if you can, reach the person yourself.
Reporting someone else's memorial
If someone is misusing a memorial account — submitting inappropriate contributions, harassing memorial contacts, exploiting the page — report the content the way you would any other, and email memorials@seldeo.com with the memorial handle so the memorial contacts get support.
What a report is not
- A report is not a legal complaint. If you're the target of harassment or a crime and you need a legal response, contact your local authorities as well. Seldeo cooperates with law enforcement through the process at Law Enforcement Guidelines.
- A report is not a public dispute. Reports are private between the reporter and Seldeo's Trust & Safety team.
- A report is not a substitute for blocking. If you don't want the person to reach you at all, block them as well — the two actions do different jobs. See Blocking and restricting people.